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Talki DevelopersBeta

unresolved_request.updated

POST

An unresolved request is resolved, dismissed or reopened, or its answer changes. Sent to the account’s webhooks, and to an OAuth app that subscribes to it while its installation grants unresolved:read.

Parameters

Section titled “ Parameters ”

Header Parameters

Section titled “Header Parameters”
X-Talki-Signature
required
string

t=<unix seconds>,v1=<hex HMAC-SHA256>, the HMAC computed over <t>.<raw body> with the signing secret. During a secret rotation it carries one v1 per secret: accept the request if any matches.

X-Talki-Event
required
string

The event type, as in type.

X-Talki-Delivery
required
string

The event ID, as in id.

Request Bodyrequired

Section titled “Request Bodyrequired”
Media typeapplication/json
object
id
required
Id

The event’s ID, evt_ and 32 hex characters. Equal to the X-Talki-Delivery header and unchanged on a redelivery: deduplicate on it.

string
type
required
string
Allowed values: unresolved_request.updated
created_at
required
Created At

When the event was written, ISO 8601 with a +00:00 offset, possibly with microseconds. Parse it as an instant.

string format: date-time
api_version
required
Api Version

The dated contract version data is shaped for: the endpoint’s version on a webhook, the app’s on an app event.

string
account_id
required
Account Id

The Talki account the event happened on.

string
livemode
required
Livemode

false for an event from a sandbox account.

boolean
origin
required
Any of:
EventOrigin
object
source
required
Source

Where the change came from: voice (the assistant, during a call), dashboard (a person in the Talki web or mobile app), api (a credential through the API) or system (a rule Talki applied on its own). New values may be added; treat one you do not recognise as unknown.

string
credential_id
required
Any of:
string
idempotency_key
required
Any of:
string
installation_id
Any of:
string
data
required

The event’s payload.

object
object
required

The UnresolvedRequest object, as the REST API returns it.

object
id
required
Id

Opaque Talki identifier for this request.

string
location_id
required
Location Id

The location the question was about: that of the call it was raised on (Call.location_id). Never null, and it never changes.

string
call_id
required
Any of:
string
caller_phone
required
Any of:
string
question
required
Question

What the caller wanted to know, as the assistant recorded it. One line written by the assistant, not a transcript and never a quote.

string
status
required

open — waiting on the business. resolved — dealt with. dismissed — closed without action. A request can return to open, which clears resolved_at.

string
Allowed values: open resolved dismissed
answer
required
Any of:
string
created_at
required
Created At

RFC 3339 UTC. When the call raised it.

string format: date-time
resolved_at
required
Any of:
string format: date-time
Example
{
  "id": "evt_04d8e87897db4ecab459a456ea55e754",
  "type": "unresolved_request.updated",
  "created_at": "2026-09-22T15:04:06.218734+00:00",
  "api_version": "2026-10-01",
  "account_id": "f7e39b9a-1ac8-45e4-93da-2600f17cb286",
  "livemode": true,
  "origin": {
    "source": "dashboard",
    "credential_id": null,
    "idempotency_key": null
  },
  "data": {
    "object": {
      "id": "6c1f9a74-1d0b-4c8e-9a3d-2f5b7e0c4d13",
      "location_id": "0b7d4e19-8a2c-4f61-9d3e-5c1a7b2f8e40",
      "call_id": "38d23d84-02d2-4418-b169-3608aa04a8f8",
      "caller_phone": "+393331234567",
      "question": "Whether the salon does bridal hair on Sundays.",
      "status": "open",
      "answer": null,
      "created_at": "2026-09-15T09:18:03Z",
      "resolved_at": null
    }
  }
}

Responses

Section titled “ Responses ”

2XX

Section titled “2XX”

Any 2xx acknowledges the event. Any other status, a redirect, or no answer within 10 seconds is a failure and is retried; 410 disables a webhook endpoint at once.