Retrieve an unresolved request
curl --fail-with-body -X GET 'https://api.talki.it/v1/unresolved_requests/6c1f9a74-1d0b-4c8e-9a3d-2f5b7e0c4d13' \ -H "Authorization: Bearer $TALKI_API_KEY"from talki import Talki
talki = Talki()
unresolved_request = talki.unresolved_requests.get( "6c1f9a74-1d0b-4c8e-9a3d-2f5b7e0c4d13",)print(unresolved_request)import { Talki } from "@hubtec/talki";
const talki = new Talki();
const unresolvedRequest = await talki.unresolvedRequests.get("6c1f9a74-1d0b-4c8e-9a3d-2f5b7e0c4d13");console.log(unresolvedRequest);Return one unresolved request belonging to the account. Requires unresolved:read. Limited to 600 requests per minute per account (API key) or per installation (OAuth).
Authorizations
Section titled “Authorizations”Parameters
Section titled “ Parameters ”Path Parameters
Section titled “Path Parameters”Header Parameters
Section titled “Header Parameters”Example
2026-10-01Serve this one request at the given dated contract version instead of the credential’s pin. An unsupported value is refused with 400 unsupported_version, never downgraded.
Responses
Section titled “ Responses ”Successful Response
A question the assistant could not answer on a call. It told the caller someone would get back to them; status says whether the business has. question is the assistant’s one-line record of what was asked.
object
Opaque Talki identifier for this request.
The location the question was about: that of the call it was raised on (Call.location_id). Never null, and it never changes.
What the caller wanted to know, as the assistant recorded it. One line written by the assistant, not a transcript and never a quote.
open — waiting on the business. resolved — dealt with. dismissed — closed without action. A request can return to open, which clears resolved_at.
RFC 3339 UTC. When the call raised it.
Example
{ "id": "6c1f9a74-1d0b-4c8e-9a3d-2f5b7e0c4d13", "location_id": "0b7d4e19-8a2c-4f61-9d3e-5c1a7b2f8e40", "call_id": "38d23d84-02d2-4418-b169-3608aa04a8f8", "caller_phone": "+393331234567", "question": "Whether the salon does bridal hair on Sundays.", "status": "open", "answer": null, "created_at": "2026-09-15T09:18:03Z", "resolved_at": null}Headers
Section titled “Headers”Identifier to include when contacting Talki support.
Example
2026-10-01The dated contract version this response was served at.
Talki-Version, or the credential’s pin, names a version this API does not serve.
Every error answer has this shape.
object
The error itself. Branch on code; message is for people.
object
Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.
Example
{ "error": { "type": "invalid_request", "code": "unsupported_version", "message": "'2025-01-01' is not a supported API version. Supported: 2026-10-01.", "request_id": "req_7f24a2f8c6b64e699901563a458b5031" }}Headers
Section titled “Headers”Example
req_7f24a2f8c6b64e699901563a458b5031Identifier to include when contacting Talki support.
The credential is missing, malformed, expired, revoked, or unknown.
Every error answer has this shape.
object
The error itself. Branch on code; message is for people.
object
Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.
Example
{ "error": { "type": "authentication_error", "code": "invalid_credentials", "message": "The supplied API credential is invalid.", "request_id": "req_7f24a2f8c6b64e699901563a458b5031" }}Headers
Section titled “Headers”Example
req_7f24a2f8c6b64e699901563a458b5031Identifier to include when contacting Talki support.
The account does not have an active subscription.
Every error answer has this shape.
object
The error itself. Branch on code; message is for people.
object
Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.
Example
{ "error": { "type": "permission_error", "code": "subscription_inactive", "message": "This account does not have an active subscription.", "request_id": "req_7f24a2f8c6b64e699901563a458b5031" }}Headers
Section titled “Headers”Example
req_7f24a2f8c6b64e699901563a458b5031Identifier to include when contacting Talki support.
The account or credential may not perform this request.
Every error answer has this shape.
object
The error itself. Branch on code; message is for people.
object
Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.
Example
{ "error": { "type": "permission_error", "code": "insufficient_scope", "message": "This credential does not have the required scope.", "request_id": "req_7f24a2f8c6b64e699901563a458b5031" }}Headers
Section titled “Headers”Example
req_7f24a2f8c6b64e699901563a458b5031Identifier to include when contacting Talki support.
No unresolved request with this ID exists in the authenticated account.
Every error answer has this shape.
object
The error itself. Branch on code; message is for people.
object
Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.
Example
{ "error": { "type": "invalid_request", "code": "resource_not_found", "message": "No such unresolved request.", "request_id": "req_7f24a2f8c6b64e699901563a458b5031" }}Headers
Section titled “Headers”Example
req_7f24a2f8c6b64e699901563a458b5031Identifier to include when contacting Talki support.
The account or installation exceeded its request rate (rate_limit_exceeded), or the calling address did (ip_rate_limited).
Every error answer has this shape.
object
The error itself. Branch on code; message is for people.
object
Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.
Example
{ "error": { "type": "rate_limit_error", "code": "rate_limit_exceeded", "message": "Too many requests. Retry after the interval in Retry-After.", "request_id": "req_7f24a2f8c6b64e699901563a458b5031" }}Headers
Section titled “Headers”Example
req_7f24a2f8c6b64e699901563a458b5031Identifier to include when contacting Talki support.
Seconds to wait before retrying.
The budget of the window that was exceeded. Absent on ip_rate_limited.
Requests left in the window. Absent on ip_rate_limited.
When the window resets, in Unix seconds. Absent on ip_rate_limited.
An unexpected error occurred.
Every error answer has this shape.
object
The error itself. Branch on code; message is for people.
object
Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.
Example
{ "error": { "type": "api_error", "code": "internal_error", "message": "An unexpected error occurred. Quote the request_id when reporting it.", "request_id": "req_7f24a2f8c6b64e699901563a458b5031" }}Headers
Section titled “Headers”Example
req_7f24a2f8c6b64e699901563a458b5031Identifier to include when contacting Talki support.