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List appointment changes

GET
/v1/appointments
curl --fail-with-body -X GET 'https://api.talki.it/v1/appointments?limit=10' \
-H "Authorization: Bearer $TALKI_API_KEY"

Walk the appointment change feed in commit order. Store next_cursor even on the last non-empty page. Requires appointments:read. Limited to 600 requests per minute per account (API key) or per installation (OAuth).

limit
Limit

Maximum number of appointments to return.

integer
default: 50 >= 1 <= 100

Maximum number of appointments to return.

cursor
Any of:
string

Opaque position in the change feed, from a previous response’s next_cursor. Omit to start from the beginning. Store the last one you received: it is how you resume a sync without re-reading everything. Not interchangeable with a GET /v1/calls cursor.

status
Any of:

active or cancelled. A cancelled appointment is kept, and can be restored to active.

string
Allowed values: active cancelled

Restrict to active or cancelled. Omit to get both — which is what an incremental sync needs, since a cancellation is a change you must see. Use this only for a point-in-time snapshot.

starts_after
Any of:
string format: date-time

Only appointments starting at or after this instant (RFC 3339 UTC). A filter on WHEN THE BOOKING IS, not on when it changed; it does not affect ordering and must not be used as a sync watermark.

starts_before
Any of:
string format: date-time

Only appointments starting strictly before this instant (RFC 3339 UTC).

location_id
Any of:
string

Only the records of this location, an id from GET /v1/locations (inactive ones included). Omit for every location: each record carries its location_id. Allowed on the change feed, because a record never changes location; a cursor is then bound to the location it was issued for, and refused with invalid_cursor under another location_id or without one.

Talki-Version
string
Example
2026-10-01

Serve this one request at the given dated contract version instead of the credential’s pin. An unsupported value is refused with 400 unsupported_version, never downgraded.

Successful Response

Media typeapplication/json
AppointmentList

A page of the appointment change feed. next_cursor is your position in the feed: it is returned on every non-empty page, the last included, and an incremental sync resumes from it. Loop while has_more is true.

object
data
required
Data
Array<object>
Appointment

One booking in the account’s calendar. This object is the record: a connected Google or Outlook calendar holds a copy, so reconcile against this object, not against the provider calendar.

object
id
required
Id

Opaque Talki appointment identifier.

string
location_id
required
Location Id

The location the booking is at (GET /v1/locations), the one its service belongs to. Never null, and it never changes: moving a booking keeps its location.

string
status
required

active or cancelled. A cancelled appointment is retained rather than deleted, and can be restored — expect to see an id return to active via appointment.updated.

string
Allowed values: active cancelled
client
required
AppointmentClient

Who the booking is for. Always present; contact_id and phone_number are null when Talki has no number for the client. The name is the one the booking was taken under, exactly as the owner sees it, and may come from what the assistant heard on the call.

object
contact_id
required
Any of:
string
name
required
Name

First name the booking was taken under.

string
surname
required
Surname

Surname the booking was taken under.

string
phone_number
required
Any of:
string
service
required
Any of:
ServiceRef

The service an appointment is for, with enough to display it. Once the service is deleted, id is null and name is the one it was booked under. Fetch the full service with services:read.

object
id
required
Any of:
string
name
required
Any of:
string
start_at
required
Start At

Start of the booking, RFC 3339 UTC.

string format: date-time
end_at
required
End At

End of the booking, RFC 3339 UTC. For a multi-day stay this is the check-out moment, so the span covers the whole booking rather than one night.

string format: date-time
quantity
required
Quantity

Party size the booking carries — covers, people, items — for a service that asks for one (asks_quantity on GET /v1/services). Always 1 for a service that does not, so you can read it unconditionally. It is the booking’s total, not a breakdown per resource or unit.

integer
call_id
required
Any of:
string
notes
required
Any of:
string
created_at
required
Created At

When the booking was written, RFC 3339 UTC.

string format: date-time
updated_at
required
Updated At

Last change to the booking, RFC 3339 UTC. Show it to a human as “last modified”; do not sync on it: changes do not become visible in updated_at order, so a watermark on it can skip a booking permanently. Use the change feed’s next_cursor instead.

string format: date-time
next_cursor
required
Any of:
string
has_more
required
Has More

True when another page is available.

boolean
Example
{
"data": [
{
"id": "a3fe45ee-572f-4677-b1dd-f36c21bb47de",
"location_id": "0b7d4e19-8a2c-4f61-9d3e-5c1a7b2f8e40",
"status": "active",
"client": {
"contact_id": "8fbb25f2-4f3b-4496-8aea-f0fc66de512d",
"name": "Giulia",
"surname": "Bianchi",
"phone_number": "+393331234567"
},
"service": {
"id": "45c470b7-592a-42cd-8ce8-5d7a0a497d26",
"name": "Haircut"
},
"start_at": "2026-10-08T09:00:00Z",
"end_at": "2026-10-08T09:30:00Z",
"quantity": 1,
"call_id": "38d23d84-02d2-4418-b169-3608aa04a8f8",
"notes": "First visit",
"created_at": "2026-09-15T09:18:03Z",
"updated_at": "2026-09-15T09:18:03Z"
}
],
"next_cursor": "s1.sample",
"has_more": false
}
X-Request-Id
string

Identifier to include when contacting Talki support.

Talki-Version
string
Example
2026-10-01

The dated contract version this response was served at.

A parameter, cursor, body field, or required idempotency key is invalid, or Talki-Version names an unsupported version (unsupported_version).

Media typeapplication/json

Every error answer has this shape.

object
error
required

The error itself. Branch on code; message is for people.

object
type
required
string
Allowed values: authentication_error permission_error invalid_request conflict rate_limit_error api_error
code
required

Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.

string
message
required
string
request_id
required
string
Example
{
"error": {
"type": "invalid_request",
"code": "invalid_parameter",
"message": "One or more request values are invalid.",
"request_id": "req_7f24a2f8c6b64e699901563a458b5031"
}
}
X-Request-Id
string
Example
req_7f24a2f8c6b64e699901563a458b5031

Identifier to include when contacting Talki support.

The credential is missing, malformed, expired, revoked, or unknown.

Media typeapplication/json

Every error answer has this shape.

object
error
required

The error itself. Branch on code; message is for people.

object
type
required
string
Allowed values: authentication_error permission_error invalid_request conflict rate_limit_error api_error
code
required

Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.

string
message
required
string
request_id
required
string
Example
{
"error": {
"type": "authentication_error",
"code": "invalid_credentials",
"message": "The supplied API credential is invalid.",
"request_id": "req_7f24a2f8c6b64e699901563a458b5031"
}
}
X-Request-Id
string
Example
req_7f24a2f8c6b64e699901563a458b5031

Identifier to include when contacting Talki support.

The account does not have an active subscription.

Media typeapplication/json

Every error answer has this shape.

object
error
required

The error itself. Branch on code; message is for people.

object
type
required
string
Allowed values: authentication_error permission_error invalid_request conflict rate_limit_error api_error
code
required

Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.

string
message
required
string
request_id
required
string
Example
{
"error": {
"type": "permission_error",
"code": "subscription_inactive",
"message": "This account does not have an active subscription.",
"request_id": "req_7f24a2f8c6b64e699901563a458b5031"
}
}
X-Request-Id
string
Example
req_7f24a2f8c6b64e699901563a458b5031

Identifier to include when contacting Talki support.

The account or credential may not perform this request.

Media typeapplication/json

Every error answer has this shape.

object
error
required

The error itself. Branch on code; message is for people.

object
type
required
string
Allowed values: authentication_error permission_error invalid_request conflict rate_limit_error api_error
code
required

Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.

string
message
required
string
request_id
required
string
Example
{
"error": {
"type": "permission_error",
"code": "insufficient_scope",
"message": "This credential does not have the required scope.",
"request_id": "req_7f24a2f8c6b64e699901563a458b5031"
}
}
X-Request-Id
string
Example
req_7f24a2f8c6b64e699901563a458b5031

Identifier to include when contacting Talki support.

location_id names no location of the authenticated account.

Media typeapplication/json

Every error answer has this shape.

object
error
required

The error itself. Branch on code; message is for people.

object
type
required
string
Allowed values: authentication_error permission_error invalid_request conflict rate_limit_error api_error
code
required

Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.

string
message
required
string
request_id
required
string
Example
{
"error": {
"type": "invalid_request",
"code": "resource_not_found",
"message": "No such location.",
"request_id": "req_7f24a2f8c6b64e699901563a458b5031"
}
}
X-Request-Id
string
Example
req_7f24a2f8c6b64e699901563a458b5031

Identifier to include when contacting Talki support.

The account or installation exceeded its request rate (rate_limit_exceeded), or the calling address did (ip_rate_limited).

Media typeapplication/json

Every error answer has this shape.

object
error
required

The error itself. Branch on code; message is for people.

object
type
required
string
Allowed values: authentication_error permission_error invalid_request conflict rate_limit_error api_error
code
required

Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.

string
message
required
string
request_id
required
string
Example
{
"error": {
"type": "rate_limit_error",
"code": "rate_limit_exceeded",
"message": "Too many requests. Retry after the interval in Retry-After.",
"request_id": "req_7f24a2f8c6b64e699901563a458b5031"
}
}
X-Request-Id
string
Example
req_7f24a2f8c6b64e699901563a458b5031

Identifier to include when contacting Talki support.

Retry-After
integer

Seconds to wait before retrying.

X-RateLimit-Limit
string

The budget of the window that was exceeded. Absent on ip_rate_limited.

X-RateLimit-Remaining
integer

Requests left in the window. Absent on ip_rate_limited.

X-RateLimit-Reset
integer

When the window resets, in Unix seconds. Absent on ip_rate_limited.

An unexpected error occurred.

Media typeapplication/json

Every error answer has this shape.

object
error
required

The error itself. Branch on code; message is for people.

object
type
required
string
Allowed values: authentication_error permission_error invalid_request conflict rate_limit_error api_error
code
required

Stable machine code; branch on this, not on message. Known codes: invalid_credentials, insufficient_scope, account_closed, subscription_inactive, plan_upgrade_required, plan_feature_unavailable, forbidden, livemode_required, sandbox_api_key_required, unsupported_version, invalid_parameter, invalid_cursor, method_not_allowed, resource_not_found, conflict, precondition_failed, payload_too_large, export_too_large, idempotency_key_required, idempotency_key_reuse, request_in_progress, request_conflict, rate_limit_exceeded, ip_rate_limited, internal_error, api_error, booking_refused, appointment_cancelled, appointment_not_cancelled, unresolved_request_not_resolved, faq_full, document_not_ready, unsupported_file_type, service_has_upcoming_bookings, resource_is_default, resource_required_by_service, capacity_below_committed, capacity_below_service_requirement, resource_too_small, tag_limit_reached, caller_rule_limit_reached, transcript_not_available, trial_suspended, account_suspended, phone_number_missing, forwarding_number_missing, forwarding_number_invalid, check_in_progress, check_quota_exceeded, checks_busy, check_call_failed, agent_test_session_full, agent_test_unavailable, unknown_scenario, sandbox_not_ready, too_many_keys, key_not_active, key_already_rolled, invalid_registration, client_disabled, client_changed, delivery_in_progress, events_url_unset, events_paused, event_unsubscribed, account_refused, installation_inactive, invalid_client, invalid_request, unauthorized_client, access_denied, invalid_scope, slot_unavailable, capacity_exhausted, service_exclusion, closed_day, in_the_past, outside_hours, service_inactive, location_inactive, service_deleted, no_services_requested, party_too_large, stay_too_short, stay_too_long, stay_dates_invalid. New codes may be added; treat an unknown one by its HTTP status.

string
message
required
string
request_id
required
string
Example
{
"error": {
"type": "api_error",
"code": "internal_error",
"message": "An unexpected error occurred. Quote the request_id when reporting it.",
"request_id": "req_7f24a2f8c6b64e699901563a458b5031"
}
}
X-Request-Id
string
Example
req_7f24a2f8c6b64e699901563a458b5031

Identifier to include when contacting Talki support.